bull99e Privacy Policy

Introduction and Scope

This Privacy Policy applies to all personal data processed by bull99e in connection with the operation of its online gaming platform, including casino games, live casino tables, slot titles, sports betting markets covering EPL, Liga Super Malaysia, and UFC, lottery, arcade products, and all associated account and payment services.

bull99e acts as the data controller for personal information collected through account registration, identity verification, MYR payment transactions, gaming activity, customer support interactions, and responsible gambling assessments. This policy applies to all current and former players and to individuals who submit enquiries without completing registration.

Definitions

Categories of Personal Data Collected

bull99e collects personal data in the following categories, depending on how you interact with the platform:

• Identity data: full legal name, date of birth, national identification card or passport number, nationality, and selfie or document image submitted for KYC verification;
• Contact data: email address, phone number, and residential address, including city references within Malaysia;
• Financial data: bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay, DuitNow), FPX or bank transfer references, transaction amounts in MYR, deposit and withdrawal history, and source-of-funds documentation where required;
• Account and gaming data: login credentials, session activity, game history, wagering records, bonus usage, balance details, VIP tier status, and responsible gambling settings;
• Technical data: IP address, device type, operating system, browser, cookies, screen resolution, and access timestamps;
• Support communications: live chat transcripts, email correspondence, and any information voluntarily provided when seeking assistance.

Lawful Basis for Data Processing

bull99e processes personal data under one or more of the following lawful bases:

• Contractual necessity: processing is required to register your account, manage deposits and withdrawals in MYR, verify your identity, settle wagers, and deliver the gaming services you have agreed to use;
• Legal obligation: we are required to verify player identities, maintain transaction records, report certain activity, and apply responsible gambling controls under applicable licensing and regulatory requirements;
• Legitimate interests: security monitoring, fraud prevention, technical improvement, abuse detection, and service analytics pursue interests that do not override your fundamental privacy rights;
• Consent: where we rely on consent, such as for specific marketing communications, you may withdraw consent at any time through the account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of prior processing.

How We Use Your Personal Data

Personal data collected by bull99e is used for the following purposes:

• Creating and maintaining your bull99e account, including age verification for eligibility checks (21+ requirement);
• Processing MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, BTC, and USDT;
• Detecting and preventing fraud, duplicate accounts, bonus abuse, money laundering, and other prohibited conduct;
• Providing customer support in English, Bahasa Melayu, and Mandarin;
• Administering promotions, VIP tier assessments, cashback calculations, and responsible gambling records;
• Maintaining security logs, investigating security incidents, and managing account suspension or closure processes;
• Complying with regulatory obligations including record-keeping, audit cooperation, and submission of required reports.

Disclosure to Third Parties

bull99e does not sell, rent, or trade personal data. We may disclose personal information only in the following circumstances:

• Payment processors and financial institutions: processing MYR transactions via FPX, DuitNow, and banking partners requires transmission of relevant financial details to the applicable institution;
• Identity verification providers: KYC and anti-fraud service partners may receive identification documents and biometric data for verification purposes, operating under data processing agreements;
• Game and platform technology providers: game suppliers, live casino studios, and platform infrastructure providers may receive anonymised or account-level data as required for service delivery;
• Legal and regulatory authorities: bull99e may disclose information to law enforcement, courts, licensing bodies, financial intelligence units, or other authorities where required by applicable law or a valid legal order;
• Professional advisers: legal counsel, auditors, and compliance consultants acting in a professional capacity may receive access to relevant information subject to confidentiality obligations.

Data Retention

bull99e retains personal data for as long as necessary to fulfil the purpose for which it was collected, including satisfaction of legal, regulatory, audit, and dispute-resolution obligations. General retention principles include:

• Active account data is retained throughout the period your account remains registered;
• Financial records, transaction logs, and identification documents may be retained for a minimum of five years following account closure or the final transaction, in accordance with applicable financial record-keeping requirements;
• Responsible gambling records, including self-exclusion requests and limit histories, may be retained to prevent re-registration during an active restriction;
• Support communications may be retained for up to three years following resolution to support ongoing service quality, dispute review, and compliance auditing;
• Technical logs and security records may be retained for shorter periods depending on operational need and applicable data minimisation standards.

When data is no longer required, bull99e will delete or anonymise it in accordance with our internal data lifecycle procedures.

Cookies and Tracking Technologies

bull99e uses cookies and similar technologies on its platform to support essential account functionality, session security, fraud prevention, performance measurement, and service improvement. The categories of cookies used include:

• Strictly necessary cookies: required for account login, session maintenance, and payment security;
• Performance cookies: anonymised analytical data used to assess page load, navigation patterns, and technical stability;
• Security cookies: support detection of unusual login behaviour, bot traffic, and suspicious transactions.

You may adjust cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to log in or complete financial transactions on the bull99e platform.

Your Rights as a Data Subject

Subject to applicable law and legitimate exceptions, you may exercise the following rights in relation to your personal data held by bull99e:

To exercise any of these rights, contact bull99e Customer Support. You may be asked to verify your identity before a request is actioned. bull99e will respond within a reasonable timeframe and explain any applicable limitations.

Data Security

bull99e implements technical and organisational security measures proportionate to the risk associated with processing personal data. These include encrypted data transmission via SSL/TLS protocols, access controls limiting data visibility to authorised personnel, secure credential storage, monitoring of unusual account activity, and regular review of security policies.

No system can guarantee absolute security. Players must also protect their own account credentials, avoid sharing passwords, use secure networks when accessing their account, and notify support immediately if they suspect unauthorised access. bull99e is not responsible for breaches attributable to a player's own disclosure of credentials or use of a compromised device.

Cross-Border Data Transfers

bull99e operates with international technology partners, game studios, and infrastructure providers. Personal data may be transferred to and stored in locations outside Malaysia in the ordinary course of service delivery. Where personal data is transferred internationally, bull99e takes steps to ensure that appropriate safeguards are in place through contractual arrangements, data processing agreements, or equivalent protective mechanisms.

By creating and using a bull99e account from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location in Malaysia, you acknowledge that your personal data may be processed in jurisdictions other than Malaysia under the conditions described in this policy.

Responsible Gambling and Data

bull99e processes personal data as part of its responsible gambling obligations, including maintaining deposit limit histories, recording cooling-off periods, implementing and enforcing self-exclusion restrictions, and monitoring for patterns of play that may indicate harm. This data is retained for as long as necessary to enforce restrictions and prevent circumvention through duplicate registration.

A self-excluded player must not attempt to reopen an account or register under different details. bull99e may use information from a previous account, including identification documents and device data, to detect and prevent circumvention of an active self-exclusion. This processing is necessary to fulfil our responsible gambling obligations and to protect the wellbeing of affected players.

Minors and Age Verification

bull99e services are restricted to individuals aged 21 and above. We do not knowingly collect or retain personal data relating to persons under this age. Where we have reason to believe that an account has been registered by or on behalf of a minor, we will close the account, retain any necessary compliance record, and return eligible deposits following verification in accordance with applicable procedures.

Age verification documents may include a national identification card, passport, or other government-issued identity document. Players are required to submit accurate date-of-birth information at registration.

Changes to This Privacy Policy

bull99e may update this Privacy Policy periodically to reflect changes in the platform, applicable law, payment methods, technology practices, or regulatory guidance. Material changes will be communicated through the platform or to the email address associated with your account, and the effective date at the top of this page will be revised.

Continued use of bull99e following a policy update constitutes acceptance of the revised terms. If you do not accept the updated policy, you should contact support to discuss your account options before the revised terms come into effect.

Contact Us

If you have questions, requests, or complaints related to this Privacy Policy or the handling of your personal data, contact the bull99e support team. All queries are handled by trained personnel with privacy responsibilities. Please include your registered account name and a description of your request so that we can respond efficiently.

Contact email (plain text, not a link): [email protected]

bull99e aims to acknowledge privacy requests promptly and to resolve them within a reasonable timeframe. Where a request cannot be fully actioned — for example, because legal retention obligations apply — we will explain the reason and the available options.